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Business Hours :
Monday - Friday:
8:00 a.m. - 6:00 p.m.
Saturday:
9:00 a.m. - 3:00 p.m.
Location :
6655 Dobbin Rd. Suite H Columbia, MD 21045
Contact us :
Phone: 410-799-2000
Fax: 443-492-3001
automotive@gmail.com
Payments :
Also Cash & Money Order
Accepted.
Free Towing - Free Estimates - Free Shuttle!
Welcome to Automotive & Collision center Inc
  1. Maintenance Tips
  2. Trouble Shooting
  3. Choosing The Right Mechanic
  4. Know Your Rights
1. MAINTENANCE TIPS
Air Filter Check it every month. Replace it when it becomes dirty or as part of a tune -up. It is easy to reach, right under the big metal 'lid', in a carbureted engine; or in a rectangular box at the forward end of the air in a duct hose assembly

Battery Extreme caution should be taken while handling a battery since it can produce explosive gases. It is advisable not to smoke, create a spark or light a match near a battery. Always wear protective glasses and gloves. Belts Inspect belts and hoses smoothly. Replace glazed, worn or frayed belts. Replace bulging, rotten or brittle hoses and tighten clamps. If a hose looks bad, or feels too soft or too hard, it should be replaced. Brake Fluid Check the brake fluid monthly. First wipe dirt from the brake master cylinder reservoir lid. Pry off the retainer clip and remove the lid or unscrew the plastic lid, depending on which type your vehicle has. If you need fluid, add the improved type and check for possible leaks throughout the system. Do not overfill. Engine Oil Check the oil after every fill up. Remove the dipstick, wipe it clean. Insert it fully and remove it again. If it is low, add oil. To maintain peak performance, the oil should be changed every 3,000 miles or 3 months, whichever comes first. Replace the oil filter with every oil change.

Exhaust Look underneath for loose or broken exhaust clamps and supports. Check for holes in muffler or pipes. Replace the rusted or damaged parts. Have the emission checked at once per year for compliance with local laws. Hoses Inspect the hoses and belts monthly. If a hose looks bad, or feels too soft or too hard, it should be replaced. Lights Make sure that all your lights are clean and working, including the brake lights, turn signals and mergency flashers. Keep spare bulbs and fuses in your vehicle. Oil Filter To maintain peak performance, change oil every 3 months or 3,000 miles whichever comes first. Replace oil filter with every oil change. Power Steering Fluid Check the power steering fluid level once per month. Check it by removing the reservoir dipstick. If the level is down, add fluid and inspect the pump and hoses for leaks. Shock Absorbers Look for signs of oil seepage on shock absorbers, test shock action by bouncing the car up and down. The car should stop bouncing when you step back. Worn or leaking shocks should be replaced. Always replace shock absorbers in pairs. Tires Keep tires inflated to recommended pressure. Check for cuts, bulges and excessive tread wear. Uneven wear indicates tires are misaligned or out of balance. Transmission Fluid Check transmission fluid monthly with engine warm and running, and the parking brake on. Shift to drive, then to park. Remove dipstick, wipe dry, insert it and remove it again. Add the approved type fluid, if needed. Never overfill. Washer Fluid Keep the windshield washer fluid reservoir full. Use some of it to clean off the wiper blades. Wiper Blades Inspect the windscreen wiper blades whenever you clean your windshield. Do not wait until the rubber is worn or brittle to replace them. They should be replaced at least once per year, and more often if smearing occurs.
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2. TROUBLE SHOOTING

Steering & Suspension

  • Have you noticed uneven tire wear?
  • Or while driving have you noticed an off-center steering wheel?
  • Swaying, drifting or pulling?
  • Difficult steering?

Any of these symptoms may indicate the need for service or repairs to your vehicle's steering and suspension
system. If you answered "yes" to any of these questions, Call us at Automotive & Collision Center Inc.

Brakes

  • Do you hear a squealing noise that stops when you apply the brake pedal?
  • Does your vehicle pull when braking?
  • Do your brakes make a grinding noise when coming to a stop?
  • Brake pedal vibrates?
  • Parking brake won't hold?

Any of these symptoms may indicate the need for service or repairs to your vehicle's braking system. If you answered "yes" to any of these questions, Call us at ACI Auto Body Shop & Collision Center.

Cooling System

  • Is your engine running HOT?
  • Does the engine leak green fluid from the cooling system?
  • Are the hoses over 4 years old?
  • Are the belts loose or due for replacement?

Any of these conditions may indicate the need for service or repairs to your vehicle's engine cooling system. If you answered "yes" to any of these questions, Call us at ACI Auto Body Shop & Collision Center.

Starting & Charging Systems

  • Does your vehicle start slowly?
  • Do extreme temperatures affect you vehicle's ability to start?
  • Does your vehicle need to be jump started?   

Any of these conditions may indicate the need for service or repairs to your vehicle's starting and charging system. If you answered "yes" to any of these questions, Call us at ACI Auto Body Shop & Collision Center.

Engine

  • Need your oil changed?
  • Are the filters overdue for replacement?
  • Is it time to perform the vehicle manufacturer's scheduled maintenance?

If you answered "yes" to any of these questions, Call us at Automotive & Collision Center Inc.

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3. CHOOSING THE RIGHT MECHANIC

Your car, truck or van is the second costliest purchase you will ever make -- out ranked only by your home. And it's also likely that you're discouraged by the thought of maintaining your vehicle. Today's vehicles seem too complex for your own backyard tinkering, and finding a good repair facility with competent mechanics seems more difficult than it should be.

Fortunately there's a group that can help take much of the guesswork out of finding a competent mechanic. The independent, nonprofit National Institute for Automotive Service Excellence, better known as ASE, is dedicated to improving automotive service and repair by testing and certifying the competence of individual mechanics, or "technicians," to use today's terminology.

ASE is the only automotive certification group that is both national in scope and industry-wide. It is self-supporting, with a forty-member, volunteer board of directors drawn from all segments of the automotive service industry, as well as representatives from education, government and consumer groups.

ASE means Good News for Consumers
ASE-certified technicians have proven their competency to you, to their employers, and to themselves by passing national, standardized exams.

Because ASE's program is voluntary, technicians who have paid in time and money to earn ASE certification can be counted on to have a strong sense of pride in their profession. Moreover, prior to taking ASE exams, many mechanics attend training classes or study after work to increase their knowledge, another plus for consumers.

ASE certifies only the individual technician, not the repair shop itself, but it stands to reason that employers and managers who encourage their technicians to earn ASE's national credentials will be concerned about all aspects of their business.

The Nuts and Bolts of ASE Certification
Twice a year some 100,000 technicians sit for ASE certification exams at over 600 locations. The exams are administered in the field by ACT, the same organization that offers college entrance and other professional exams.

The exams, which stress real-world diagnostic and repair problems, are designed by representatives from the automotive service and repair industry, vocational educators, and ASE's own in-house technical specialists.

There are eight automobile exams: Engine Repair, Engine Performance, Electrical/Electronic Systems, Brakes, Heating and Air Conditioning, Suspension and Steering, Manual Drive Train and Axles, and Automatic Transmissions. There are also tests for collision repair/refinish technicians, engine machinists, parts specialists, and medium/heavy truck technicians.

The exams are no cinch to pass; on average, one out of three test takers fail any given exam. But those who pass and fulfill the work experience requirement earn the title of ASE-certified Automobile Technician, while those who pass all eight auto exams earn Master Auto Technician status.

Every ASE technician is issued credentials listing his (or her) exact areas of certification and an appropriate shoulder insignia.

Nor does it end there: certification is not for life; ASE requires its technicians to recertify every five years to keep up with technology and to stay certified.

How to Find an ASE Certified Technician
ASE-certified technicians can be found at every type of repair facility: new car dealerships, independent garages, service stations, tire dealers, special shops, and major franchises. There are about 375,000 ASE technicians at work across the nation.

Repair facilities with one or more ASE-certified technicians are entitled to display the blue and white ASE sign and post their certified technicians' credentials in the customer service area.

Choosing the Right Technician
As with physicians, auto technicians specialize. Because ASE offers certification in all major technical areas of auto repair and service, it's wise to ask the shop owner or service manager specifically for a technician who is certified in the appropriate area, say, brakes, engine repair, or air conditioning. The technicians are issued pocket-sized credential cards listing their exact areas of certification.

For free information about ASE technician certification, send a business-sized, self-addressed, stamped envelope to: ASE Consumer Brochure, Dept. CCC-F95, P.O. Box 347, Herndon, VA 22070.

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4. KNOW YOUR RIGHTS!

When It Comes To Your Vehicle Repair & Maintenance
From Acura to Volvo, Buick to Saturn, we can help you protect your new car or truck warranty. By using our quality service and parts, our technicians can perform all of your new foreign or domestic vehicle's maintenance and repairs while keeping your warranty in effect. You don't have to return to the New Car Dealer for scheduled service or checkups to ensure your manufacture's warranty remains in force. We bring you this information because you have the right to have your vehicle serviced wherever you choose.

FREQUENTLY ASKED QUESTIONS BY OWNERS OF NEW OR LEASED VEHICLES

Q. My new car dealer says I have to return to their facility for all of my car's maintenance to keep from voiding the warranty. Is this true?
A. Absolutely Not. You can have routine service done by any competent independent service station, shop or garage and still maintain your warranty.

Q. Do I have to use the manufacturer's original equipment parts to keep my warranty valid?
A. No! The Magnuson-Moss Warranty act prohibits automakers from specifying the use of their or anyone else's parts for your vehicle's maintenance. You may use any brand-name quality parts such as CARQUEST to replace fan belts, hoses, brakes, exhausts, chassis parts, oil and more.

Q. What do I have to do to keep my car or truck's warranty in effect?
A. Make sure your vehicle is serviced at the intervals specified in your Owner's Manual or Warranty Booklet and keep very clear records of your vehicles maintenance. Be sure to have the date, parts installed, vehicle identification number, and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your Owner's Manual or Warranty Booklet, use it.

Q. My car is a leased vehicle. Am I responsible for maintenance?
A. Yes! Even if you lease a vehicle you are responsible for all maintenance and repairs and to keep the vehicle in good working order and condition as outlined in the Owner's Manual.

Q. What parts should be replaced and at what intervals should these services be performed?
A. Check your owner's manual. It will give you all of the information you need regarding what parts to replace and when to do it. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow, the requirements.

Q. What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?
A. The choice of where to have your car serviced and repaired is yours. AS far as repairs covered by the warranty, you will probably have to take the car back to the dealer. Thoroughly check your warranty to be certain that the repairs are covered.

Q. How does the quality of aftermarket parts compare with original equipment parts?
A.
Some are manufactured by the same supplier and may even be warranted longer than original equipment parts.

Q. If I do have a warranty-related problem with a dealership, what rights do I have?
A.
If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction, and may be able to help. If not, call the Federal Trade Commission at (202) 326-3128.

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